REFUND POLICY
Refund Policy
Legal Disclaimer
The information provided below is a general and high-level overview of how to draft a Refund Policy. It does not constitute legal advice. We recommend seeking legal guidance to ensure your policy meets your business needs and complies with relevant consumer laws in New Zealand.
Overview
This Refund Policy outlines the conditions under which Purple Vibes Açaí Limited (“we”, “us”, “our”) may issue refunds for purchases made through our website, trailer locations, or catering services. By placing an order, you agree to the terms described below.
Refund Eligibility
We aim to ensure every customer is satisfied with their experience. However, due to the perishable nature of our products (e.g., açaí bowls, smoothies, frozen tubs), we do not offer refunds for change of mind or after the product has been consumed.
You may be eligible for a refund or replacement if:
You received the wrong item
Your order was incomplete or damaged on delivery
The product was not as described or arrived in an unacceptable condition
A catering order was cancelled within the permitted timeframe
All refund claims must be made within 24 hours of purchase or delivery and must include proof of purchase (e.g., receipt or order confirmation).
Non-Refundable Situations
Refunds will not be issued for:
Change of mind after the order is placed or picked up
Late pick-ups or deliveries where the product has been left out and spoiled
Customer dissatisfaction based on flavour preferences
Issues reported outside of the 24-hour refund window
Products that have already been consumed or used (unless proven to be faulty or unsafe)
Catering Orders
For catering bookings, cancellations made:
More than 21 days before the event may be eligible for a full refund or credit
Between 14-21 days before the event may incur a partial refund
Within 7 days may not be eligible for a refund due to preparation and staffing costs
All catering cancellations must be made in writing.
How to Request a Refund
To request a refund, please contact us within 24 hours of receiving your product or service. Include:
Your full name
Order number or proof of purchase
A brief explanation of the issue
A photo (if applicable)
We will review your request and respond within 2–3 working days.
📧 Email: info@purplevibes.co.nz
📞 Phone: +64 2040608009
Refund Method
If approved, your refund will be processed using the original payment method. Refunds may take 3–5 business days to appear depending on your bank or payment provider.
Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on our website. Continued use of our services after updates indicates your acceptance of the revised policy.